Uber Eats lets you order food and everyday goods in dozens of countries with the same Uber account. Tracking and delivery times are accurate, but service and delivery fees push the final price up.
Best in Restaurant and store rangeBest in Price and delivery feesBest in Delivery speed and accuracyBest in Smart prediction and suggestions+1
Founded
2014
Based in
San Francisco, United States
Business model
Food and grocery delivery; part of Uber
Available in
22 countries: United States, Canada, Mexico, Chile, United Kingdom, Ireland, France, Germany, Spain, Italy, Netherlands, Belgium, Portugal, Poland, Austria, Switzerland, Sweden, Japan, Taiwan, Australia, New Zealand, South Africa
Score by criterion, against the category
The tick on each bar is the category average; the signed number is the distance from it.
Restaurant and store range88
Price and delivery fees66
Delivery speed and accuracy84
Smart prediction and suggestions84
Order support and fixes72
Good fit for
Travellers ordering food in several countries with one app
Uber users with an Uber One membership
Groceries and pharmacy orders in big cities
Less suited when
People in Iran; it does not operate there
Anyone sensitive to the final order cost
Strengths
Present in dozens of countries with one account
Accurate delivery times and tracking on Uber's infrastructure
Uber One with free delivery and discounts
Groceries, pharmacy and local shops in the same app
Opportunities for improvement
Room for improvement in: Service and delivery fees, and sometimes higher menu prices, make orders expensive
Room for improvement in: Support is mostly automated
Room for improvement in: Coverage of small towns is limited
Verdict
The easiest choice for anyone who lives or travels in several countries; in each city compare the final price with the local rival.
What Uber Eats actually is
Uber Eats launched in 2014 as Uber's food arm and now also covers groceries, convenience and pharmacy, the same mix Snappfood offers in Iran.
What you pay and what you get
Menu price, service fee and delivery fee are shown separately. Uber One gives free delivery and discounts for a monthly fee.
Where it is strong
Uber's infrastructure handles arrival estimates, courier coordination and live tracking, and suggestions are personalised from order history.
How it can improve, and what we could not verify
The final cost is higher than local rivals in many markets. The countries listed are only those where Uber Eats' presence was clear.
Questions about Uber Eats
Does Uber Eats work in Iran?
No; in the Iran view, Snappfood covers this space.
What does Uber One give you?
Free delivery and discounts on eligible orders for a monthly fee.
Uber Eats or DoorDash?
In the US DoorDash has wider coverage; across several countries Uber Eats reaches further.
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Disclosure: Seemerce is developing products in some of these same areas (Seemerce Infinity). Scores are editorial assessments by Seemerce based on public information. Companies can send corrections or a reply to mahdiparto94@gmail.com. Names and logos belong to their owners and are used only to identify them; Seemerce is not affiliated with or endorsed by them.
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