Questions clients ask us

Usually a free consultation. We listen to what you need, look at where you are now and suggest a clear path, with no obligation and no sales pressure.

No. Consultation, delivery and support all happen online and by phone, so we can work with you wherever you are.

Five specialties in one team: website design, SEO, speed optimization, security and graphic design. What matters is that they work together on the same project, not as separate add-ons. You'll find more on our About us page.

No. It's completely free, with no obligation. If a service isn't right for your business, we'll say so plainly, even if it costs us a sale.

Because every project is different, and one flat number tends to mislead more than it helps. After a short assessment, we send a precise, itemized quote for your project; approximate ranges are on each service page.

Always. Every project starts with a written contract covering scope, timeline, price and payment terms. That clarity is where our relationship starts.

Projects usually start with a deposit, and the rest is paid at agreed milestones. The exact split is written into your contract.

Cancellation and refund terms are fair and clear, based on the work actually completed. Full details are on the Guarantee and refunds page.

It depends on the size of the project: a company site usually takes a few weeks, while a larger online store takes longer. We agree the exact schedule at the start and write it into the contract.

Yes. Every site we deliver is responsive, mobile-friendly and fast, because speed and mobile experience directly affect both visitors and SEO.

Yes. We build sites for easy content management and offer training if you need it. The code and all access belong to you.

No, and any team that promises it isn't being honest. Ranking depends on competition, time and factors no agency controls. What we do guarantee is careful, transparent work that follows Google's own guidelines.

SEO is a medium-term effort, not an overnight switch; early signs usually appear within a few weeks to a few months, and we show your progress in regular reports.

Usually with a free SEO analysis to see where you stand, then we go through the roadmap together in a consultation.

With a speed test to find the weak points, then we optimize caching, images, code and infrastructure. You can measure the before and after difference.

A security scan checks your SSL status and security headers on the spot. For full hardening, malware removal and ongoing monitoring, see our website security service.

Contact us as soon as possible; timing matters. Malware removal, recovery and re-securing your site are core services for us, and the longer it waits, the more damage builds up.

Yes. Every project comes with a support period during which fixes related to that work cost nothing extra, and you can extend support afterward. See the Guarantee and support page for details.

Usually the same business day, often within a few hours. A real person handles every ticket, not a script.