Trip.com is the international version of Ctrip, China's largest travel agency, selling flights, trains and hotels at competitive prices with 24/7 support. It is very strong in Asia and less known in Europe and the US.
Best in Changes, refunds and support
Founded
1999 (as Ctrip)
Based in
Shanghai, China and Singapore
Business model
Online travel agency
Available in
Most countries, except Iran
Score by criterion, against the category
The tick on each bar is the category average; the signed number is the distance from it.
Route and carrier coverage94+4
Price and fees84
Accuracy and reliability84+3
Automatic trip planning80+4
Changes, refunds and support82+11
Good fit for
Travel to Asia and train tickets in China
Anyone who wants round-the-clock phone and chat support
Comparing flight and hotel prices in one app
Less suited when
People in Iran; payment from Iran is not possible
Anyone who wants airline loyalty benefits from buying direct
Strengths
Competitive flight and hotel prices, especially in Asia
24/7 support in several languages
Train tickets for China and Asia
Price guarantees and refunds under set conditions
Opportunities for improvement
Room for improvement in: Fewer local options in some European markets
Room for improvement in: Offers can feel busy and confusing
Room for improvement in: Some tickets are issued through third-party agencies
Verdict
One of the best agencies in the world for travel to Asia and for anyone who wants dependable support.
What Trip.com actually is
Trip.com is the international brand of Trip.com Group, which started in Shanghai in 1999 as Ctrip and also owns Skyscanner.
What you pay and what you get
Ticket and hotel prices are competitive and refund terms depend on the rate. Support is available 24/7 in several languages.
Where it is strong
Support and Asian coverage, especially Chinese train tickets, are its particular strengths.
How it can improve, and what we could not verify
Some tickets are issued by third-party agencies, and the change experience is uneven. It cannot be used from Iran.
Questions about Trip.com
Is Trip.com the same as Ctrip?
It is the same group's international brand.
Is Trip.com reliable?
Yes; it belongs to one of the world's largest travel groups, which also owns Skyscanner.
Does Trip.com work in Iran?
No; in the Iran view, Alibaba.ir covers this space.
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