Skyscanner does not sell tickets; it lines up airline and agency prices so you find the cheapest. It is excellent for searching, but ticket problems must be solved with the seller.
Best in Route and carrier coverage
Founded
2003
Based in
Edinburgh, United Kingdom
Business model
Travel metasearch; Trip.com Group
Available in
Most countries, except Iran
Score by criterion, against the category
The tick on each bar is the category average; the signed number is the distance from it.
Route and carrier coverage96+8
Price and fees90+8
Accuracy and reliability80
Automatic trip planning74-1
Changes, refunds and support60-11
Good fit for
Finding the cheapest flight across many sellers
Flexible dates and "whole month" searches
Price alerts for a route
Less suited when
Anyone who wants one place for changes and refunds
People in Iran; paying foreign sellers is not possible
Strengths
Compares hundreds of airlines and agencies in one search
Flexible search: cheapest month and "everywhere"
Price change alerts
Free to use
Opportunities for improvement
Can improve by monitoring third-party online travel agencies more rigorously for service quality
Opportunity to ensure real-time price alignment between metasearch quotes and checkout totals
Room to offer ancillary mediation support if booking disputes arise with external agencies
Verdict
The best start for finding the cheapest flight; buy from the airline or a reputable agency.
What Skyscanner actually is
Skyscanner was built in Edinburgh in 2003 and has been owned by Trip.com Group since 2016. It is a search engine, not a seller.
What you pay and what you get
It is free; revenue comes from referrals to sellers. The seller sets the final price and refund terms.
Where it is strong
Breadth of comparison and flexible search make it the main tool for finding prices.
How it can improve, and what we could not verify
Because it does not sell, support during cancellations and delays is the seller's. Full access from Iran could not be verified, and paying foreign sellers from Iran is not possible.
Questions about Skyscanner
Does Skyscanner sell tickets?
No; it sends you to the airline or agency.
Why does the final price differ from Skyscanner?
Prices are live and seller fees are sometimes added at the last step.
Skyscanner or Expedia?
For comparing prices Skyscanner; for buying and one-stop support Expedia.
Was this review useful?Thanks, noted.
Disclosure: Seemerce is developing products in some of these same areas (Seemerce Infinity). Scores are editorial assessments by Seemerce based on public information. Companies can send corrections or a reply to mahdiparto94@gmail.com. Names and logos belong to their owners and are used only to identify them; Seemerce is not affiliated with or endorsed by them.
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