Doctolib

Online doctor booking and video consultations in France, Germany and Italy.

France doctolib.fr Last updated
SeeMetric score +9 vs the category average (78)

In two sentences

In France, Doctolib is the main way to book a doctor: search, see free slots and book in seconds, free for patients. Outside three European countries it has no use.

Best in Matching you with the right expertBest in Speed

Founded
2013
Based in
Paris, France
Business model
Medical booking and video consultations
Available in
France, Germany, Italy

Score by criterion, against the category

The tick on each bar is the category average; the signed number is the distance from it.

Quality of the professional86+8
Matching you with the right expert84+12
Price90+14
Speed90+9
Trust and guarantees84+4

Good fit for

  • Patients in France, Germany and Italy
  • Anyone who wants a doctor's free slot right away, without phoning
  • Video visits for simple problems

Less suited when

  • Anyone outside those three countries
  • International medical consultations

Strengths

  • Free booking for patients
  • Real-time view of a doctor's free slots
  • Automatic reminders and easy rescheduling
  • Video consultations and records in the same app

Opportunities for improvement

  • Room for improvement in: Active in only three European countries
  • Room for improvement in: Patient support is limited; appointment problems usually go back to the practice
  • Room for improvement in: Concerns have been raised about how health data is hosted
Verdict

In France and Germany it has made booking a doctor genuinely simple; outside those markets it has no role.

What Doctolib actually is

Doctolib launched in Paris in 2013 and became the main booking tool for doctors and hospitals in France. It does what Doctoreto does in Iran.

What you pay and what you get

Patients pay nothing to book; Doctolib earns from doctors' subscriptions. The visit itself costs the normal practice fee.

Where it is strong

Finding an appointment fast and seeing free slots in real time removed the phone call to the practice. Reminders have cut no-shows.

How it can improve, and what we could not verify

It is not active outside France, Germany and Italy. There has been public debate about hosting health data on cloud infrastructure. We could not verify an up-to-date official count of active doctors per country.

Questions about Doctolib

Is Doctolib free for patients?

Yes; booking is free and the visit costs the normal practice fee.

Which countries is Doctolib in?

France, Germany and Italy.

Which Iranian service is Doctolib closest to?

Doctoreto; both offer doctor booking and online visits.

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Where it stands (the world)

The option one place up, one place down, and the whole table.

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Criterion by criterion

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